Introduction

In this one-day course, participants will be equipped with necessary interpersonal, coaching and counselling skills and knowledge to address poor employee performance and behaviour, and improve their motivation and productivity. They will receive and practice proven tools, techniques, and strategies which they can apply immediately to get the best from their staff.

This is a highly engaging and intensive, experiential and dynamic course packed with learning activities, practical exercises, laughter, fun and experience sharing.

Outcomes

At the end of the course, participants will be able to:

• Distinguish between coaching vs counseling and use them appropriately
• Explain why coaching is important
• Identify and develop the important characteristics of an effective coach
• Learn and practice the core coaching skills
• Develop their interpersonal skills
• Enhance their communication skills
• Learn powerful questioning techniques
• Learn to use Clean Language and the Power of Silence
• Understand the difference between empathy and sympathy
• Improve their facilitation skills
• Learn and practice using the proven coaching tools
• Understand DISC personality profiling
• Learn powerful NLP strategies to identify limiting beliefs and change beliefs
• Use perceptual positioning to create new awareness
• Use simple strategies to increase self-confidence and self-esteem
• Effectively deal with energy-drainers
• Guide visualization for better performance
• Encourage better decisions and choices
• Identify and select coaching models
• Conduct a successful performance coaching session
• Finding and avoiding coaching blocks
• Conduct an effective Performance Counselling Interview

Methodology

The course is designed to include varieties of instructional methods such as:

• Mini-lectures – Dynamic & Highly Engaging Presentation
• Demonstrations of Techniques
• Experiential Learning
• Fun & Objective-Oriented Games
• Strategic Discussions
• Group & Partner Experience Sharing & Brainstorming
• Role play
• Video viewing
• Skill-building exercises

Duration of Course

One day from 9:00 am to 5.00 pm with an hour lunch break and two 15-minutes tea-breaks (am and pm).

 

Duration of Course

• What is coaching?
• Coaching vs Counselling
• Why coaching?
• Engaging the heart and mind
• Understanding emotions
• Behaviour modification
• Characteristics of a Performance Coach
• Coaching Analysis (Coaching or Counselling)
• What is influencing unsatisfactory performance?
• Coaching Skills
• Effective Listening Skills
• Powerful Coaching Language
• Powerful Questioning
• Strategizing for Success
• Responding with Empathy
• Giving Constructive Feedback
• Facilitation Skills
• Coaching Tools
• Understanding and Using DISC Profiles
• Using the SDOC tool
• Understanding VAK
• Identifying Limiting Beliefs and Changing Beliefs
• Creating New Awareness through Perceptual Positions
• Increasing Self-confidence and Self-esteem
• Recognizing and Plugging Energy-drainers
• Visualizing for better performance
• Making Choices - The Two Possibilities
• Structuring a Performance Coaching Session
• Introducing Coaching Models
• Conducting a Performance Coaching Session
• Establishing Rapport Leading to Trust
• Setting Goals
• Understanding Realities
• Developing Options
• Tasking
• On-going support
• Completion
• Finding and Avoiding Coaching Blocks
• Conducting a Performance Counselling Interview
• Set the Stage
• Performance Definition
• Attempted Solutions
• Desired Changes
• Intervention Plans