Course Overview

Have you ever wondered why some extremely intelligent managers fail miserably when they try to lead? One reason may be that they have overemphasized cognitive intelligence (IQ) at the cost of their emotional intelligence (EQ). EQ is in fact a major factor that determines the difference between highly successful managers and those who are less successful. In “Working with Emotional Intelligence,” Goleman (1998) suggests that the most important factor that distinguishes effective leaders is not their IQ but their Emotional Intelligence Quotient (EQ).

Depending on the size of your organization, your leaders may influence the actions of hundreds, even thousands of employees. Little can compare to the value of outstanding leadership. Outstanding leaders, who inspire trust and high performance even in difficult or changing times, are fundamental to transforming your organization from good to great. However, in the present global economic crisis, leadership effectiveness may just determine the survival of your organization.

Emotional intelligence (EQ) is the ability to use emotions effectively. Since the publication of the initial research in 1990, innovative organizations have begun testing how to integrate EQ into training and hiring to gain competitive advantage. It is becoming increasingly clear that these skills are the foundation for high-performing and profitable organizations. The evidence is increasingly compelling. The measurable, learnable skills of emotional intelligence (EQ) make a significant impact on organizational performance. EQ may be essential to differentiating world-class organizations in an increasingly complex and competitive marketplace.

Companies have demonstrated that using EQ in training and organizational climate change can reduce costs associated with turnover, absenteeism, and low performance. Research has provided clear evidence that emotionally intelligent leaders are more successful. Many of these studies yield bottom-line results:

• At PepsiCo, executives selected for EQ competencies generated 10% more productivity.
• High EQ sales people at L’Oreal brought in $2.5 million more in sales.
• An EQ initiative at Sheraton Studio City Hotel helped increase market share by 24%, increased customer satisfaction by 8% and reduction in staff turnover by 20%.

Today, top notch organisations need to take the initiative to develop their managers into High EQ Leaders, who will in turn foster a High EQ workplace climate conducive to high performance. These workplaces will yield significantly higher productivity, staff retention, and profitability. This is how an organisation change from GOOD to GREAT!

Special Highlights

• EQ Self-Assessment
• Self-development in EQ based on the K.A.B EQ Model
• Understand how Character Qualities act as Enablers for EQ Development
• Learn the steps in creating a High EQ Culture within the organisation
• Emotions, Stress and Anger Management
• Learn the E.F.T Method to resolve emotional issues
• Experience personal life renewal and restoration

Course Outline

Day 1

Defining Emotional Intelligence (EQ)

• Emotional Intelligence: A Definition
• Understanding Emotional Intelligence (EQ) vs Cognitive Intelligence (IQ)
• 25 years of research findings on EQ Competencies in relation to Personal Success, Leadership Effectiveness and Organisational Success
• K-A-B Model of Emotional Intelligence

The Science behind Emotional Intelligence

• Evolution of the Brain: Three Functional Layers
• What the Three Brain Layers Do
• Research on Emotional Intelligence (Neuroscience/Medical/Psychology)
• Management Science and Leadership Studies
  

Assessing Emotional Intelligence

• Rating EQ: Self-Assessment and Interpretation
• Rating EQ: Leadership Assessment and Interpretation
• Setting Personal Goals

The Fundamentals of Emotional Intelligence

• Self Fundamentals: Understanding and Accepting Ourselves
• Social Fundamentals: Social Interaction

The Role of Self-Awareness in Emotional Intelligence

• The Language of Feelings
• The Energy Model of Emotions
• How Emotions Manifest Themselves?
• Tips for Increasing Self-Awareness

The Role of Self-Confidence in Emotional Intelligence

• Confidence or Arrogance? What About Over Confidence?
• Tips for Overcoming Low Self-Esteem

Character Qualities + EQ

• What is Character?
• Character qualities to enable EQ development

Day 2

The Role of Self-Control in Emotional Intelligence

Destructive emotions have toxic effects on the body and result in a wide range of serious illnesses – hypertension, arthritis, multiple sclerosis, diabetes and even some types of cancer. Destructive emotions can be in the form of anger, hostility, resentment, bitterness, unforgiveness, self-hatred, anxiety and repressed anger. If left unchecked, these destructive emotions will rob us of our physical health, our finances, our career and finally, even our lives. Destructive emotions will definitely affect the performance of employees and ultimately the organisation.

• Understanding Damaging and Destructive Emotions
• The path from Damaging Emotions to Deadly Diseases
• Turn off Stress Hormones
• Danger of worry, guilt, shame, fear and depression
• Making the Choice for Health
• 4 Essential areas to emotional well-being – truth, forgiveness, joy and peace

The Role of Empathy in Emotional Intelligence

• Developing the Ability to Empathise
• Tips for Improving Listening Effectiveness
• Reading Social Cues: Listening With Your Eyes

Motivation and Emotional Intelligence

• Importance of Meaning and Defining of Your Purpose
• Tips for Increasing Motivation and Optimism
• Tips for Increasing Creativity
• The Power of Difficulties

Social Competency and Emotional Intelligence

• Levels of Relationships
• The ‘RULES” of Social Interactions
• Tips for Developing Social Skills and Deeper Relationships
• Persuasion and Influence – Not Manipulation
• Case study by Teams
• Team Presentation

Day 3

High EQ Leadership Development
Day 1 and 2 is dedicated to the personal EQ development of every participant . Change begins with ourselves. Organisational change will take place when every leader begins to realise that change begins with them. It is actually a very personal matter. In Day 3, participants will then learn how to begin the process to transform their team into a High EQ Team comprising of High EQ people, and their organisation into a High EQ Organisation (HEQO). This task involves know-how, skill, a strong belief in the life-transformational power of EQ and a passion to see positive change taking place in people’s lives.

Creating a High EQ Organisation
We believe that everything rises and falls on leadership. High EQ Leaders are an essential factor to the successful transformation of an organisation into a High EQ Organisation.

5 Steps to Creating a High EQ Culture

Promoting Emotional Intelligence in Others: Developing People

• The 5 Golden Rules
• Using Feedback to Develop an Employee
• Helping Employees Deal With Anger
• Tips for Positive Confrontations

Putting Emotional Intelligence To Work: The TEAM

• The Leader’s Role with Teams
• Using Participation and Empowerment
• Dealing With and Resolving Team Conflicts
• Tips for Dealing With Personality and Diversity Conflicts

EQ Development Activities (selected)

• To develop Communicational Skills
• To develop Team Spirit
• To develop Interpersonal Skills
• To develop Leaders/Managers/Supervisors

Managing Anger in the Workplace
Do you work with angry people? Do you know why they are angry? Do you know how to deal with them?

The workplace is an environment likely to provoke feelings of anger and the consequences of poorly managed anger in the workplace can range from increased staff turnover, lowering of staff morale and reduced productivity, to property damage and physical injury or worse. At the same time, if managed effectively, anger can be a positive and productive emotion producing valuable data, as well as considerable motivation.

• Anger in the workplace
• The costs of anger in the workplace
• The benefits of anger in the workplace
• Using the NOVACO Anger Inventory: Selfassessment on Degree of Annoyance or Anger
• Diagnosing anger
• Focus on the source
• Dealing with your OWN anger
• Dealing with the angry individual
• Dealing with anger in your Organisation or Team

FINALE: Hands-on Practical Session

• Learn the Emotional Freedom Technique (EFT) to resolve emotional issues, that have a negative effect on behaviour, work performance, family life and health
• Balloon Ceremony