English for IT
Overview
English for IT (EIT) is a focused English language course written specifically for IT workers who are already into their careers or just about to embark. As their other language, they are using English in their workplaces but intend to improve it further to increase their work effectiveness and productivity. It is our vision that eventually, higher English competency will contribute to their career advancement, locally or in other countries.
Objectives
EIT was designed to upgrade English communication skills in the course of everyday work in the workplace. Upon successful completion of this course, the student is expected to:
- be more intelligible, fluent and confident in using English (listening, speaking, reading, writing) by simulating common communication situations in the IT workplace
- learn applicable discourse structures, vocabulary and pronunciation
- learn of ways of continuing to improve one’s English and of the vast learning resources readily available
COURSE CONTENT & DURATION (21 hours, 1.5 hours per lesson)
Pre-course Assessment
Module 1: Introduction
Day 1 |
- Reviewing the English language
- Reviewing pronunciation
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Day 2 |
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Day 3 |
- Common jobs and roles in IT
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Module 2: Communicating with the Manager
Day 3 |
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Day 4 |
- Asking for clarifications
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Day 5 |
- Explaining the work plan
- Explaining alternative solutions
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Day 6 |
- Updating on work progress
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Day 7 |
- Explaining issues and problems
- Presenting results
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Module 3: Communicating with Colleagues
Day 8 |
- Requesting and providing information
- Teaching and training
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Day 9 |
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Module 4: Communicating with Users
Day 10 |
- Receiving a support call
- Explaining what is or not workable
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Day 11 |
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Module 5: Communicating with Help Desk, Technical Support Staff and Vendors
Day 12 |
- Reporting a system incident
- Following-up incident calls
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Day 13 |
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Others
Day 14 |
- Revision
- Continuing English improvement
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Post-course Assessment
