Overview
One of the essential responsibilities of a successful supervisor/manager is to help employees meet expectations and become more productive. This workshop is designed to show supervisors/managers how to communicate specific expectations; remove any obstacles that get in the way; and inspire employees who are already doing well to do even better.

Course Objectives
In this workshop, participants will be able to:

• Understand Coaching vs Discipline
• Recognize most employees want to do a good job – coaching gives them the opportunity
• Identify non-performing employees and step in before situation escalates
• Learn the right and wrong way of giving criticism

Course Outline
In this workshop, participants will learn about:

1. The benefits of performance coaching  
2. The 4-step approach to effective coaching
3. The art of giving criticism

The skills for encouraging positive change and guiding employee performance

Methodology
To anchor the learning and winning behaviour, the workshop incorporates:

• Mini lectures
• Applicable industry examples
• Interactive group discussions and activities

Who Should Attend
Supervisors, Executives, Managers and those who have supervisory responsibility in the organization.