Do you know what good communication really means and how to go about making it happen? Have you face difficult situations where you have to deal with misunderstanding at the workplace? Would you like to pick up skills on how to work with differing points of view? Sign up for this highly interactive business communication course and transform the way you relate to others at your workplace today!

Listening

• Understand the importance of listening in communication
• Identify barriers to listening and how to overcome them
• Develop strategies for working with people who's communication styles are different from your own

Communication Style

• Refine your verbal communication using tone, pitch, volume, pace and enunciation
• Distinguish the different communication styles
• Posture - understanding how the right posture makes a difference to confidence levels and charisma

Verbal Communication

• Managing nerves and calming a quivering voice
• Learn to use words that build up instead of words that destroy relationships
• Find out how to project confidence with your voice

Non-Verbal Communication

• Discover the role of body language in communication
• Determine how to improve your body language to communicate effectively

Rapport Building

• Discover ways to resolve conflict without damaging the relationship
• Learn how to provide constructive feedback and receive criticism
• Determine the elements in giving clear instructions